Actions with messages and chats

Updated at April 21st, 2026

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Table of Contents

🧩 Message context menu 📍 General steps: 📝 Submitting a bug report 🔘 How to add a report: 📊 Viewing and recording errors 🧠 Tips for working with reports 📁 Additional: Chat Actions

The messenger supports a wide range of actions with messages of any type: text, images (image albums), voice messages, video circles, files.

Right-clicking on a message displays a menu with available actions:

Copy - copy text or image to the clipboard.
Forward - forward a message to another chat.
Delete - delete the message for everyone.
React to a message - Select and add an emoji reaction to a message to express an emotion or sentiment without replying with text.
Open original - for images.
Copy image - for images.
Transcription - for voice messages (translation into text).

📝 Submitting a bug report

A unique feature is the ability to add a report to a specific manager message if an error was made in it.

Open the context menu of the manager message.
Select "Add report" .
A window will open with the following fields:
- Error name (e.g. "not according to script")
- Error category — select from the drop-down list. To add a new category, enter the name in the Search field and click "Add."
- Shift — select the shift the message belongs to. If the message is sent from a messenger, the shift will be selected automatically.
Click “Add” and the report will be saved.

Errors are recorded during the manager's change and are placed in the section:

📍 Menu → Reports → Shift Report → “Errors” button

The table displays:

This allows:

Use reports only from manager messages.
Specify error categories in advance (e.g., “Off script,” “Too general,” “Sarcasm,” etc.).
Check your reports before your shift ends—they're saved and included in analytics.

The following actions are available in the chat list:

messaging chatting