Template functionality allows you to save and quickly send ready-made messages to clients. This simplifies managers' work, saves time, and helps maintain a consistent communication style.

🔹 What can be saved in a template?

The great convenience of templates is that they support any type of content :

• 🖼 Photos and albums (up to 10 images at a time)
• 🗣 Voice messages
• 🎥 Videos and video clubs
• 📎 Documents, text, audio
• 📝 Messages with attachments
• 📤 Bulk mailings

🔹 Step 1: Create a template

1. Go to the Messenger section
2. Click the "Add a command" button

3. Enter the command (for example: /english )
4. Click ✏️ to open the template editor
5. Please specify:
   • Template command
   • Name of the template and messages inside
   • Attach files if necessary (photos, videos, documents, etc.)

Click SAVE

🔹 Step 2: Using the template

Once saved, the template command will appear in the list on the left. It can be accessed by clicking the button

or by the slash / sign in the message input field.

You can:

• Click on it to view the contents
• Send individual messages or all at once by clicking the "SEND ALL" button

🔹 Step 3: Translate Messages

If a template contains text in a foreign language and you need to understand what it is about, the system allows you to translate the entire template .
To do this, click the 🌐 "Translate messages" button

This is especially convenient when working with clients in other languages.

🎯 Advantages of using templates:

✅ Support for all message formats , including voice and mugs
✅ Quickly send photo albums
✅ Bulk sending of all template messages with one button
✅ Easy editing and reuse
✅ Automatic translation of templates into the desired language

📌 We recommend:

Prepare templates for common situations—greetings, responses to questions, payment instructions, follow-ups, and other scenarios. This will help reduce response times and improve your team’s efficiency 💼