The messenger combines a client communication tool, a CRM map, and manager workflows. It is divided into four main zones , each responsible for a specific aspect of the interaction.

🔵 1. Left column — Chat list

This is a list of all current conversations with clients.

Functions:

• 🔍 Search — you can find a chat by name, tag, message, or @username with or without the at sign.
• 🧪 Custom filters — create your own filters directly in the messenger, choosing from a full list of available parameters: tags, statuses, dates, managers, spots, and other criteria. Flexible customization of deal display is tailored to your needs and workflows.
• ⚡️Quick access tabs are a convenient tool for instantly accessing a list of deals that match the selected filter: All, Pinned, Manual, Auto, Ignore, as well as any custom filters you've set up.
• 🧩 Filtering by tags is convenient for working with segments (for example: "topped up", "registration").
• 📑 Archived chats - enabled by clicking.
• 🟢 Message status - sent, new message, new system notification, error
• 👤 Client name + last message.
• 📆 Date of last message or activity.
• ⚙️ Translation settings button — use this to enable or disable notifications, set the default language for all chats (if you select a different language in a specific chat, it will apply only to that chat), and customize the display of interface elements.

⚪ 2. Center — Chat Window

The main area of communication between the manager and the client.

Functions:

• 💬 Client and manager messages — text, voice, photos, videos, and files are supported. Messages can use standard and custom macros:

➖ {link} - the registration link is inserted;
➖ {user_name} - the username of the TG is substituted;
➖ {offer} - the name of the offer is substituted;
➖ any custom variables ;

• 🌐 Auto-translation — built-in message translation (original + translation shown).
• ✏️ Text input field — you can write, add attachments, emoji, templates, etc.
• 🔁 Action history – records changes to stages, tags, responsible parties, statuses, etc.
• 🔼 The "Up" key on the keyboard allows you to quickly edit the last message you sent: when pressed, its text is automatically inserted into the input field for editing. The "Esc" key closes the input field and cancels editing of the current message.

🔷 3. Right panel - Client and deal information

The section on the card on the right contains all the information related to the client and their lead.

🤖📊AI Scoring button - when pressed, artificial intelligence is launched, which analyzes the chat and generates a short summary of the conversation, summarizes the dialogue, and offers possible recommendations.

🔄 The “Business Process Information” block

Business process - displays the name of the current business process within which the client is located.

Funnel - displays the name of the line on which the current business process is installed.

Next step - displays the name of the next block (step) of the business process that the client will reach.

Status - indicates the current status of the transaction.
It is divided into two types:

Manual - the business process has stopped and manager intervention is required.

Auto — the lead is processed automatically according to a specified business process chain.

📋 Contact Information Block:

• Unsubscribe date
• Subscription date
• Bayer
• Telegram ID
• Source and platform
• Campaign, ad, ad set, etc.
• Country, spot, creation date, first sale amount
• Registration link
• Responsible manager
• Tags
• Number and amount of repeat sales

💼 Transaction Information Block:

• Transaction stage
• Line (1 or 2)
• Spot
• Offer
• Communication channel

📌 "Tasks" and "Notes" blocks:

• 📆 Adding tasks - you can specify a description, date, and time.
• 📝 Notes are the manager's internal comments, recorded with a signature and time.

🖼 “Media ” block:

Allows you to view and manage files uploaded during communication with a client:

📷 Photos, videos, and voice messages sent by the client or manager 
📎 Documents and other attachments
🔍 Preview and download options

📂 Convenient for storing, analyzing, and quickly accessing important materials in correspondence.

⚙️ 4. Bottom panel - Reply field and tools

• 💬 Text input + send button
• 😀 Emoji, commands, voice, quick actions (depending on settings)
• Bull button:

💬Suggest a response - if the client is writing in another language, select the desired language in the translator, and the AI will generate a competent and relevant response in your language.
🤖Auto mode enables fully automated conversations with the AI agent. A detailed description of the functionality settings is available here .
⚡️One-time task - allows you to assign a single action to the AI agent within the current dialogue.
For example: find the client's name in the correspondence and write it in the required field.

• 📎 Attaching files (you can also add them via drag and drop)
• 🧩 Using templates
• 🌐 Translate outgoing messages into your chosen language
• 👁 Reading the dialogue if the client doesn't need a response

💡 Useful features

• 📌 Recording what's important — you can tag key clients, add tasks, and add notes.
• 🕓 All communication and action history is saved in a timeline.
• 🤖 Integration with robots – allows you to automatically translate stages, add tags, etc.
• 🔄 Message translations — two-way automatic translation on the fly (see examples in the chat).
• 🧩 Sending templates — easily save your client communication script and send quick messages